Frequently Asked Questions
Everything you need to know about shopping at The Square Gift.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Can I include a personalized message with my gift?
Yes, you can add a custom message during the checkout process. We will print your note on a premium gift card and include it inside the package at no extra cost.
What is your return policy?
We offer a 30-day return window for most unused and unopened items. Please note that personalized or custom-made gifts are final sale unless they arrive damaged.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.